Domestic and International Delivery
1. Processing & Shipping Timeframes
- Processing Time: Orders are processed within 3 business days (excluding weekends & public holidays).
- Shipping Time: Once dispatched, estimated delivery times vary by destination (see details below).
- Tracking: ✅ All shipments include tracking.
Free shipping is available for orders over $100 within Australia.
2. Domestic Shipping (Within Australia)
We use Australia Post for all domestic orders.
| Shipping Method | Estimated Delivery Time | Tracking | Cost |
|---|---|---|---|
| Parcel Post (Standard) | 2–6 business days | ✅ Yes | $10.95 |
| Express Post (Expedited) | 1–3 business days | ✅ Yes | $14.45 |
| Free Standard Shipping | 2–6 business days | ✅ Yes | Free on orders over $100 |
Note: Delivery times may vary based on location (e.g., metro vs. regional areas). You can check your estimated delivery time using Australia Post’s postage calculator.
3. International Shipping (Tracked Only)
We ship worldwide using Australia Post’s International Standard and Express services.
| Shipping Destination | Standard (5–10 business days) | Express (3–6 business days) |
|---|---|---|
| New Zealand | $19.15 | $26.90 |
| Asia Pacific | $25.35 | $32.50 |
| USA & Canada | $28.25 | $39.70 |
| UK & Europe | $33.55 | $47.75 |
Important Notes for International Orders:
- All international shipments include tracking.
- Duties & Taxes: Customs duties, import taxes, and fees are the responsibility of the customer.
- Customs Delays: International delivery times may be affected by customs processing in the destination country.
- Check Australia Post’s international delivery guide for country-specific details.
4. Free Shipping
- Australia: Free standard shipping for orders over $100.
- International: Free shipping is not currently available for international orders.
5. Order Tracking
- Once your order is shipped, you’ll receive a tracking number via email.
- You can track your package via Australia Post’s tracking page.
- If you don’t receive a tracking email, check your spam folder or contact us at [Your Email].
6. Lost, Stolen, or Delayed Packages
While we do our best to ensure timely deliveries, we are not responsible for lost, stolen, or delayed packages once they leave our facility.
If your package is:
- Delayed: Please allow a few extra days for carrier processing.
- Marked as delivered but not received: Check with neighbors, building management, or your local post office.
- Lost in transit: Contact us at [Your Email], and we’ll assist in filing a claim with the carrier.
For international orders, customs delays may occur, which are beyond our control.
7. Incorrect Addresses & Returned Packages
- Please double-check your shipping address before placing your order.
- If a package is returned due to an incorrect address, you may be responsible for reshipping costs.
We are not responsible for orders delivered to incorrect addresses provided by customers.
8. Changes & Cancellations
- Orders can be modified or canceled within 24 hours of purchase.
- Once an order has shipped, no changes can be made.
9. Contact Us
Have questions about shipping? Reach out to us at justimagine.artofyou@gmail.com